Return & Refund Policy
Thank you for shopping with us.
We want you to have a smooth and trustworthy experience. Please read our return and refund policy carefully.---
📦 Returns
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect
- The request is raised within 48 hours of delivery
- You must provide clear photos or videos as proof
👉 We do not accept returns for:
- Change of mind
- Wrong size selection (if mentioned clearly)
- Minor color/design variation
🔁 Replacement Policy
If your product is eligible:
- We will offer a free replacement
- Replacement will be shipped within 2–5 working days
-💸 Refund Policy
Refunds are applicable only if:
- Replacement is not available
- The product is out of stock
- The issue is verified by our team
Refund Process:
- Refund will be processed within 5–7 business days
- Amount will be credited to:
- Original payment method (for prepaid orders)
- Bank account (for COD orders)
-🚚 Order Cancellation
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, cancellation is not allowed
-❌ Non-Returnable Items
We do not accept returns on:
- Used products
- Products without original packaging
- Personal care items (for hygiene reasons)
-📍 Return Shipping
- If the return is approved, we will arrange pickup
- In some cases, customers may need to self-ship the product
---⚠️ Cash on Delivery (COD) Orders
- Please ensure you are available to receive the order
- Fake or repeated COD orders may lead to order restrictions
---📞 Contact Us
For any issues, contact us within 48 hours of delivery:
- Email: [help.zapgadstore@gmail.com]
- WhatsApp: [9394118742]
---🧭 Important Note
We reserve the right to refuse returns if the request does not meet our policy conditions.
---Thank you for shopping with us 💙
